SIZE, COLORS + PROOFS
WHAT SIZE SHOULD I ORDER?
Think of where the recipient will be displaying their Smile Card.™ On a desk? A 5" x 7" print might be the perfect size for that. Maybe it will be displayed prominently on a wall in their home? If so, an 8 x 10" may be best. For an even larger display of your affection, consider putting your card in a 16 x 20" matted frame with an 8x10 opening! Just another perk of framing our cards yourself :)
WILL I SEE A PROOF?
Of course! After your order is submitted, we will send you a digital proof of your personalized card. We aim to send digital proofs within 4-48 hours*. (See processing times below.) The faster you respond to a proof, the faster your completed card will ship!
Colors may vary slightly from the digital photo. We cannot guarantee every computer monitor or phone display will accurately depict the color of the print, but it will sure be close, if not perfect!
DIGITAL FILES VS. PRINTS
For both digital files and printed cards: Once your order is placed, we will send you a digital proof of your personalized card within 4-48 hours* (see more about processing times below).
Your digital proof will be high-resolution and ready to print, so if you are happy with the proof, you can print your card instantly! See Printing Digital Files section below for some helpful tips.
PAPER AND PRINT QUALITY
All art is printed on genuine archival EPSON ultra premium photo paper, using only certified EPSON archival inks, for long lasting, beautiful color and saturation.
WILL MY PRINT BE THICK LIKE A CARD?
Please note, your print will not be thick like a store-bought card (and does not need to be since you will be framing it for keeps!) We believe the print quality of the Epson paper far surpasses any thick card stock we can find (and we've tried them all!)
WILL MY PRINT COME IN A FRAME?
No. You will receive a single-sided sheet print, ready-to-frame. For the most customized experience, we believe choosing your own frame from anywhere gives you the aesthetic and economic flexibility to frame your print just the way you want!
PRINTING DIGITAL FILES
PRINT SETTINGS : SIZE
Be sure whichever program you are using to print, you DO NOT select "fit to page," "scale to fit," "enlarge to fit," "shrink to fit," etc. Be sure to choose print at 100% size. This will ensure the final size is exactly what you need it to be.
PRINT SETTINGS : QUALITY
If your printer offers premium quality print settings such as "best," "photo," etc, be sure to select those options for the best print.
When possible, use premium photo paper for the cleanest prints. (Any Epson Matte finish photo paper is my personal favorite!)
Occasionally your home printer needs a good self-cleaning— just like any appliance in your home! Most printers have a “printer cleaning” or “diagnostics” option in the printer utility application on your computer. There will be options such as “clean nozzles,” “clean printheads,” “print head alignment,” etc. If your print isn’t coming out as you expected, run all of the diagnostics and let the printer do it’s thing! Then try the print again.
If you have any questions, we are here to help!
SHIPPING AND PROCESSING
After your order is submitted, we will send you a digital proof of your personalized card. We aim to send completed proofs within 48 hours, but occasionally more time is needed due to order volume or special requests. Once the proof is approved, your order will be shipped (digital files will be available instantly, and physical prints will ship within 1-3 business days). The faster you respond to a proof, the faster your completed card will ship!
We currently offer free USPS standard domestic first class mail on all orders! (1-4 days, depending on location.) If you need an order expedited, contact us and we will do everything we can!